What is CLP?
CLP is a legal requirement for all products that contain fragrance oils, the labels contain information that are useful for allergies, we include CLP information as a downloadable option on each product page so please check it out if you do suffer with any allergies. SDS is a safety date sheet which contains more in depth information. SDS is available on request.
HOW LONG WILL DELIVERY TAKE?
We aim to dispatch all products within 7 days, some products such as candles are made to order so could take slightly longer but we always aim to send out the best quality products as soon as they are avaliable.
What are the delivery charges?
Our delivery is set at a £3.99 flat rate, with the exception of our bookmarks going as a letter. All our items are securely packaged and are sent with Royal Mail Tracked or with Hermes.
Can I collect my order?
Yes, if you are local then we have no problem with collections but please note that collections are only available on weekends.
What if my order is lost?
Please allow 10 days after dispatch for the parcel to arrive, if it doesn't manage to reach you then we will chase it up with Royal Mail.
Do you accept refunds/returns?
We are unable to refund any items that have been opened/used. In any cases where an order arrives extremely damaged then we ask that you contact us with proof so that we can work together to resolve the issue. If any items are returned then postage must be covered by the customer.
"We all go a little mad sometimes." - Psycho (1960)